Privacy policy Latest Update: May 2020

1. Introduction

  • 1.1 We are committed to safeguarding the privacy of our website visitors and service users.
  • 1.2 This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data.
  • 1.3 We use cookies on our website. Insofar as those cookies are not strictly necessary for the provision of our website and services, we will ask you to consent to our use of cookies when you first visit our website.
  • 1.4 Our website incorporates privacy controls which affect how we will process your personal data. By using the privacy controls, you can specify whether you would like to receive direct marketing communications and limit the publication of your information.
  • 1.5 In this policy, "we", "us" and "our" refer to NRH Foundation​. For more information about us, see Section 13.

2. Credit

3. How we use your personal data

  • 3.1 In this Section 3 we have set out:1. the general categories of personal data that we may process;2. in the case of personal data that we did not obtain directly from you, the source and specific categories of that data; 3. the purposes for which we may process personal data; and 4. the legal bases of the processing.
  • 3.2 We may process data about your use of our website and services "usage​ data". The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is Google Analytics. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services.
  • 3.3 We may process "account data". The account data may include your name and email address. The source of the account data is you or your employer. The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.
  • 3.4 We may process your information included in your personal profile on our website "​profile data​". The profile data may include your name, address, telephone number, email address, profile pictures, gender, date of birth, relationship status, interests and hobbies, educational details and employment details, if you provide us with this information. The profile data may be processed for the purposes of enabling and monitoring your use of our website and services. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.
  • 3.5 We may process your personal data that are provided in the course of the use of our services "​service data​". The service data may include information relating to fundraising activities and events. The source of the service data is you or your employer. The service data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.
  • 3.6 We may process information that you post for publication on our website "​publication data​". The publication data may be processed for the purposes of enabling such publication and administering our website and services. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.
  • 3.7 We may process information contained in any enquiry you submit to us regarding goods and/or services "​enquiry data​". The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you]. The legal basis for this processing is consent.
  • 3.8 We may process information relating to our customer relationships, including customer contact information "​customer relationship data". The customer relationship data may include your name, your employer, your job title or role, your contact details, and information contained in communications between us and you or your employer. The source of the customer relationship data is you or your employer. The customer relationship data may be processed for the purposes of managing our relationships with customers, communicating with customers, keeping records of those communications and promoting our products and services to customers. The legal basis for this processing is our legitimate interests, namely the proper management of our customer relationships.
  • 3.9 We may process information relating to transactions, including purchases of goods and services, that you enter into with us and/or through our website "​transaction data". The transaction data may include your contact details, and the transaction details. The source of the transaction data is you and/or our payment services provider. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely the proper administration of our website and business.
  • 3.10 We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters "notification data". The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters]. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
  • 3.11 We may process information contained in or relating to any communication that you send to us "correspondence data​". The correspondence data may​ include the communication content associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely [the proper administration of our website and business and communications with users.
  • 3.12 We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.
  • 3.13 We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.
  • 3.14 In addition to the specific purposes for which we may process your personal data set out in this Section 3, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
  • 3.15 Please do not supply any other person's personal data to us, unless we prompt you to do so.

4. Providing your personal data to others

  • 4.1 We may disclose your personal data to any member of our company insofar as reasonably necessary for the purposes, and on the legal bases, set out in this policy.
  • 4.2 We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
  • 4.3 We may disclose your personal data to our suppliers or subcontractors insofar as reasonably necessary for the delivery of their required service to us​.
  • 4.4 Financial transactions relating to our website and services are handled by our payment services provider, Stripe​. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers' privacy policies and practices at https://stripe.com/gb/privacy.
  • 4.5 In addition to the specific disclosures of personal data set out in this Section 4, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
  • 4.6 Your data may also be available to our website provider to enable us and them to deliver their service to us, carry out analysis and research on demographics, interests and behaviour of our users and supporters to help us gain a better understanding of them to enable us to improve our services. This may include connecting data we receive from you on the website to data available from other sources. Your personally identifiable data will only be used where it is necessary for the analysis required, and where your interests for privacy are not deemed to outweigh their legitimate interests in developing new services for us. In the case of this activity the following will apply:1. Your data will be collected by our website provider; 2. The data that may be available to them include any of the data we collect as described in this policy; 3. Our website provider will not transfer your data to any other third party, or transfer your data outside of the EEA; 4. They will store your data for a maximum of 7 years for auditing purposes; 5. This processing does not affect your rights as detailed in this privacy policy.

5. International transfers of your personal data

  • 5.1 The hosting facilities for our website are situated in the European Economic Area (EEA) and our hosting provider Raising IT will not transfer data outside the EEA.
  • 5.2 You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.

6. Retaining and deleting personal data

  • 6.1 This Section 6 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.
  • 6.2 Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
  • 6.3 We will retain your personal data as follows: Our hosting provider, Raising IT will hold all personal data for 7 years unless requested otherwise.
  • 6.4 Notwithstanding the other provisions of this Section 6, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

7. Amendments

  • 7.1 We may update this policy from time to time by publishing a new version on our website.
  • 7.2 You should check this page occasionally to ensure you are happy with any changes to this policy.
  • 7.3 We may notify you of significant changes to this policy by email or through the private messaging system on our website.

8. Your rights

  • 8.1 In this Section 8, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.
  • 8.2 Your principal rights under data protection law are:1. the right to access;2. the right to rectification;3. the right to erasure; 4. the right to restrict processing;5. the right to object to processing; 6. the right to data portability; 7. the right to complain to a supervisory authority; and 8. the right to withdraw consent.
  • 8.3 You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee.
  • 8.4 You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.
  • 8.5 In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.
  • 8.6 In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.
  • 8.7 You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.
  • 8.8 You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.
  • 8.9 You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.
  • 8.10 To the extent that the legal basis for our processing of your personal data is: 1. consent; or 2. that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract, and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.
  • 8.11 If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.
  • 8.12 To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.
  • 8.13 You may exercise any of your rights in relation to your personal data by written notice to us in addition to the other methods specified in this Section 8.

9. About cookies

  • 9.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
  • 9.2 Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
  • 9.3 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

10. Cookies that we use

  • 10.1 We use cookies for the following purposes:1. authentication - we use cookies to identify you when you visit our website and as you navigate our website; 2. status - we use cookies to help us to determine if you are logged into our website; 3. security - we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally; 4. analysis - we use cookies to help us to analyse the use and performance of our website and services;
  • 10.2 Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secureareas of the website. The website cannot function properly without these cookies.

          Cookie Name

          Used by

          Description

          Expiration

          _cfduid

          Cloudflare

          Used by the content network, Cloudflare, to identify trusted web traffic.It does not contain any personal information.

          1 year

          TiPMix

          Azure

          Used by Azure when determining which web server they should be directed to.

          x-ms-routing-name

          Azure

          Used by Azure to handle traffic during code changes.

          1 Hour

          idsrv

          Identity Server framework

          Used by Identity Server framework to authenticate user via cookie when logging into our Platform.

          idsrv.session

          Identity Server framework

          Used by Identity Server framework to ensure a user's session has not changed when logging into our Platform.

          TempMember

          Website

          Set when a user first signs up for our site, but does not verify their account via email. It's used to associate the user's actions with the new user account.

          TempMember_RequiresVerification

          Website

          Contains "true" if the person has recently signed up to the website but has not yet verified their account yet.

          12 Hours

          cookieconsent_status

          Website

          Used to remember if the user has accepted our cookie policy

          tid

          Website

          Used by the Platform to store user session data. This includes antiforgery tokens and shopping basket data

          AspNetCore.Antiforgery.XXXXXX

          Identity Server framework

          Built in ASP.NET security feature. Used to prevent Cross-Site Request Forgery attacks against our sites

          ASP.NET_SessionId

          Website

          Used for authenticating a user's session after logging in. Closes when the user exits the browser.It does not contain any personal information.

          End of session

          .AspNet.Auth

          Website

          Used for authenticating the user when logged into the Platform.

          2 Hours

          ARRAffinity

          Website

          Tells our infrastructure which server to handle the request.It does not contain any personal information and is used only for analytical purposes.

          End of session

          MemberLoggedIn

          Website

          A binary flag which storeswhether a user islogged in or not.It does not contain any personal information.

          End of session

          _stripe_sid

          Stripe

          Used by our payment provider, Stripe, in order to process payments on checkout.

          End of session

          _stripe_mid

          Stripe

          Used by our payment provider, Stripe, in order to process payments on checkout.

          1 year

          nsr

          Stripe

          Used by our payment provider, Stripe, in order to process payments on checkout.

          End of session

          _ga and _gid

          Google Analytics

          Used to distinguish between website users in GoogleAnalytics.

          2 years

          _gat

          Google Analytics

          Used to moderate calls to the Google Analytics service.It does not contain any personal information and is used only for analytical purposes.

          End of session

          ai_session and ai_user

          Website

          Tracks users as they navigate the website predominately for infrastructure performance insights.It does not contain any personal information.

          End of session

          NID

          Google

          Registers a unique ID that identifies a returning user's device. Can be used for targeted ads.It does not contain any personal information.

          6 months

          M

          Other

          Null

          9 years

          _gat_UA-62115691-1

          Performance

          This is a pattern type cookie set by Google Analytics, where the pattern element on the name contains the unique identity number of the account or website it relates to. It appears to be a variation of the _gat cookie which is used to limit the amount of data recorded by google on high traffic volume websites.

          1 minute

          11. Cookies used by our service providers

          • 11.1 Our service providers use cookies and those cookies may be stored on your computer when you visit our website.
          • 11.2 We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google's privacy policy is available at: https://policies.google.com/privacy​. The analytics cookies used by Raising IT have the following names: [_ga, _gid, _gat, __utma, __utmt, __utmb, __utmc, __utmz and __utmv].

          12. Managing cookies

          13. Our details

          • 13.1 This website is owned and operated by NRH Foundation.
          • 13.2 We are registered in Ireland under registration number 93124, and our registered office is at National Rehabilitation Hospital (NRH), Rochestown Avenue, Dun Laoghaire, Co. Dublin.
          • 13.3 Our principal place of business is at The National Rehabilitation Hospital (NRH), Rochestown Avenue, Dun Laoghaire, Co. Dublin.
          • 13.4 You can contact us:
            1. by post, to the postal address given above;
            2. using our website contact form;
            3. by telephone, on the contact number published on our website;
            4. by email, using the email address published on our website.

          14. Data protection officer contact details are: [email protected]