About us Why we exist Donor Charter As a registered Charity seeking donations from the public we, at the NRH Foundation, seek to comply with the Guidelines for Charitable Organisations Fundraising from the Public, issued by the CRA. Our pledge is to treat all our donors with respect, honesty and openness. We commit to being accountable and transparent so that donors and prospective donors can have full confidence in The NRH Foundation. We promise we will effectively apply your gifts to use for their intended purposes. We commit that you, our donors and prospective donors will: Be informed of the Foundation’s mission, and of the way the Foundation intends to use donated resources. Be informed of the identity of those serving on the Foundation’s governing board, and that the Board will exercise prudent judgement in its stewardship responsibilities. Have access to the Foundation’s most recent financial statements. Be assured your gifts will be used for the purposes for which they were given. Receive appropriate acknowledgement and recognition. Be assured that information about your donation is handled with respect and with confidentiality to the extent provided by law. Expect that all relationships with individuals representing the Foundation will be dealt with professionally. Be informed whether those seeking donations are volunteers, employees of the organisation or approved third party agents. Have easily available the agreed procedures for making and responding to complaints. Have the opportunity for any names to be deleted from mailing lists and to be informed if the Foundation intends to share the mailing lists with third parties. Receive prompt, truthful and forthright answers to questions you might have of the Foundation. What to do if you have feedback If you do have a comment about any aspect of our work, you can contact The NRH Foundation in writing or by telephone. In the first instance, your comment will be dealt with by our Fundraising Manager. Please give us as much information as possible and let us know how you would like us to respond, providing relevant contact details. Please write to:Ms Edel LambeThe Fundraising ManagerNRH FoundationNational Rehabilitation HospitalRochestown AvenueDun LaogharieCo. DublinIreland Telephone: 01 235 5280Email: [email protected]We are open 5 days a week from 9.00 am to 5.30 pm, Monday to Friday.Out of hours arrangements can also be made by appointment.